• +44 121 225 8700

    Midlands Birmingham England

  • info@propackagingbox.co.uk

Refund/ Cancellation Policy

We at Pro Packaging Box are dedicated to the idea of providing our clients with the best online packaging solutions available in today’s online market. We have an array of 77 plus categories of packaging boxes which are all customizable to your satisfaction. Wether you are a big business or small, or someone who is fascinated with boxes of all sorts, we have just the product for you. So while we take care of your packaging needs you can focus of more important things and leave the production and shipping to us! We apologize if your order did not turn out the way you expected, we will be glad to exchange the product concerning quality issues, within 5 workings days of the date of delivery.

Under what conditions does Pro Packaging Box accept product return?

Our boxes hare highly customizable and personalized to every individual customer’s desires, so they can not be resold to another buyer. In case of a complain regarding product, customers should contact Pro Packaging Box’s customer service within 5 days after delivery. Products can be shipped back only after the request has been approved by the customer service department. Pro Packaging Box does not entertain any returning products other than quality issues caused by printing.

How to file a request / Return Product:

File a request with our customer service department, a customer service representative will reach out to you in 1 or 2 working days. If your request is approved for a refund or secondary inspecting you will be allotted with a query tracking ID for further processing.

Please return all delivered products including samples and invoice using the Return Label otherwise your return will not be entertained by Pro Packaging Box.

Once approved and evaluated,Pro Packaging Box will refund the amount to the customer’s online bank account.

When & How will I get my money back?

In case of a refund due to whatever reasons that qualify as a refund, according to the client and our customer support department, Pro Packaging Box will refund the evaluated amount to the customers online bank account, within 8-10 working days.

For partial refunds, Pro Packaging Box will refund the amount that qualifies.